About
Boutique Caring
You want to spend time with clients, not forms, but NDIS admin can swallow your day. This set-up is light, clear, and built so you can get on with client work.
Boutique Caring helps unregistered NDIS providers stay compliant and get paid without losing control of their choices or client list.
Why This Works For Providers
Your time comes back, cashflow steadies, and you care better because you feel better. The rules stay clear and easy to find so you always know where you stand.
You keep your clients, your brand, and your choices. Boutique Caring covers billing, compliance, and calls with NDIA or plan managers so you can stay with clients.
What You Do.
What We Do.
You use your current invoice format and keep all your usual tools. If there’s a code that needs a tweak, you’ll get a quick note so the claim lands without any complications.
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Send invoices to the accounts inbox.
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Give third-party consent so calls can be made on your behalf.
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Claims are lodged, tracked, and followed up, and you receive clear remittances for easy matching.
Who Gets The Most Value
Working hourly rates makes paperwork an expensive swap for time that could be spent on billable hours instead.
Behaviour support practitioners, allied health teams, independent support workers, and SIL providers use Boutique Caring to cut admin and keep billable time rolling.
Why Providers Choose This Model
Fees stay simple at a flat 10%. Payouts arrive to you in about 24 hours after NDIA or the plan manager pays.
There are no tiers and no surprise extras.
Client ownership remains with you, and lists never sit behind someone else’s ABN.
People You Can Reach
Boutique Caring is run by people with real-world clinical and business experience. You get clear answers, swift follow-up, and reliable guidance when rules change.
Calls are returned and emails are answered within business hours. When something is urgent, it will get moved straight to the front of the queue.
Sharon Marshall
Clinical Lead
Sharon brings a nursing background, studies in psychology, and years of experience in support coordination. She makes sure consent, documentation, and practice standards stay in line with NDIS rules.
Sharon keeps forms understandable and steps easy to follow. If rules shift, she updates the process and lets you know what changed.
Kevin Marshall
Operations & Accounts
Kevin draws on finance and building experience to keep payouts fast and processes simple. He focuses on clear fees, straight answers, and calm day-to-day running.
You get clean remittances and tidy records for easy matching. Questions on timing or invoices go straight to Kevin and get sorted.
Felicity
Clinical Support & Continuity
Felicity works as an enrolled nurse and is studying to become a registered nurse. She helps keep cases moving and covers gaps so nothing stalls.
When workloads spike, Felicity helps steady things so service does not pause. Notes stay clear and handovers are handled with care.
Rose
Compliance Specialist
Rose brings strong expertise in compliance, quality assurance, and regulatory standards across the NDIS environment.
Rose supports teams with clear guidance, up-to-date documentation, and timely updates when requirements change, helping everyone stay confident, compliant, and audit-ready.
Values And Standards
The Non-Negotiables
Boutique Caring is committed to ethical practice. We only work with providers who are willing to work within NDIS rules and guidelines. The standard is clear and consistent - and helps all of us.
Compliance First
Boutique Caring will not allow anything outside the rules. Concerns are acted on quickly and documented.
If a request is not allowable, we won’t process it for you. You get a short note that explains what changed and why it matters.
Consent And Privacy
Only people who need to see client details can access them. Records are stored securely and shared on a need-to-know basis only.
Access is logged and reviewed. Consent forms are kept current and easy to read.
No Transfers, No Risk
Our relationships and goodwill with your clients remain yours.
Contracts and files stay in your name. Referrals only move if that is what you ask for and if it is for your benefit.
Fast Communication
Emails sent in business hours receive a reply within 24 hours.
Urgent issues are moved to the front of the queue.
You will always know the next step and who is handling it. If a matter needs a call, you get one.
Reliable Payouts
Once funds are paid from NDIA or the plan manager, payouts to you follow in about 24 hours. You’ll receive a remittance so you can reconcile without delay.
When the funds arrive, payment follows without fuss.
Audits Are Covered
All audit related admin and rule changes are our responsibility. You will never be asked to pay any audit fees.
Policies are updated and stored so you can point to them when needed. You avoid consultant bills and lost time.
Built With Providers In Mind
Flat 10% Fee
No tiers. No add-ons. You always know what will land in your account.
The maths is easy to check and easy to trust. It keeps quoting simple and removes awkward money chats.
Micro Bills Accepted
There is no minimum invoice. Short calls and brief visits still count.
This is handy during leave periods or when building hours back up. You do not have to wait to hit a minimum threshold before you send through an invoice.
Start In A Week
Most providers start within a week of sharing documents - the record is 72 hours.
A short checklist keeps things moving. If anything is missing, you’ll get a quick note or call on how to fix it.
Australia-Wide Support
Boutique Caring supports unregistered NDIS providers across Australia. Phone and email are the first step, with set-up handled by checklist to keep things simple.
Files are shared securely and calls are booked when needed. You get help without needing to travel anywhere or jump through extra hoops.
Talk To Someone Who Can Help
Share your set-up and goals and check fit in minutes.
Call 0431 797 017 (Mon–Fri, 8:30 am–5 pm) or email admin@boutiquecaring.com.au. You’ll get a clear reply by the next business day.